Covid-19 Health & Safety Procedures

• We are delighted to launch a NEW IMPROVED booking system that enables you to watch the safety video at home

• Please arrive 20 minutes before your Jump session with your email booking confirmation ready

• Please use the hand sanitiser provided upon entry

• Our teams will be behind safety screens and there will be AirHop foot print stickers for you and your children to follow to keep you all safe

• Grab your wristbands (please put on your own children) and socks

• Our tables will be set up to enable social distancing with plenty of signage to help guide you

• Listen for the tannoy for instructions for the start of your jump session

• Lockers will be provided and follow our safe physical distancing; however, we encourage you to leave all unnecessary valuables at home or with you.

• Our jump sessions have been reduced significantly to enable social and physical distancing

• Sessions will be staggered throughout the day

• Standard Jump will return initially and then we will phase in all other products. Please see here our current timetable.

• We ask that all supervising adults remain in the café or designated seating area and do not go onto court without agreement from the Duty Manager. This is to enable us to maintain our safe physical distancing trampoline ratios. If your child requires help on court, please alert us on check in and our team will follow protocol to keep everyone safe

• We strongly advice to PRE-BOOK ONLINE. If you get stuck our friendly customer service team are there to help on 0330 223 3333 (Monday – Friday 11am – 4pm)

• We have installed signage from entry, all around the park to exit. Please read and follow all signage and floor markings ensuring all children are supervised and understand too.

• Please note that as of the 8th of August face coverings are mandatory for anyone aged 11+ throughout the park, except when bouncing, eating or drinking.

• From Monday 14th September, we aren’t allowing bookings of more than six. See here for the full government guidance and support.

• Just a friendly reminder that the adult accompanying all young hoppers is responsible for ensuring our new safety measures are followed. Thank you!

• Hand sanitiser, hand soap and disinfectant sprays will be readily available for use by all throughout the park

• Our site will shut earlier to allow for a full after hours clean

• A dedicated Clean Team Crew will be on site everyday working their way systematically around the park to disinfect all higher contact areas on and off the park

• All jumpers must use the hand sanitiser provided before entering the court area

• Our trampolines are 3m wide to allow for physical distancing fun on court

• On court our jump crew will wear protective face masks and help keep everyone safe

• Some of our facilities may be out of action due to their high touch design. You will be notified upon entry. Currently, the foam pit is not in use.

• From time to time areas may be out of action for cleaning, however due to reduced capacity this will not affect access to all open facilities for some time during the session

• Shared water stations have been closed off for now. Please bring your own water or purchase some from our café

• Any first aid that is needed will be administered with extra safety protection for all

• Our tables will be set up to enable social distancing with plenty of signage to help guide you

• Please note that to enable physical distancing from other we ask that where possible only 1 adult accompanies the jumpers

• If you do need to queue at the café please keep to the AirHop foot print stickers and use contactless payments

• We ask that to help keep our jump crew safe you put all your rubbish in the recycle and general bins provided

Staggered sessions starting every half an hour to enable better social & physical distancing in the reception, locker, and safety zone areas.